Does it remove make-up? Yes.
Do I need to use a separate eye make-up remover? Yes. Mascara and liquid liner are best removed with a product specifically designed for this purpose. We like Talika Gel and Avene Gentle Eye Make-up Remover.
Can I combine the cleanser with a wash cloth or muslin cloth? Yes you can - this will assist removal of more heavy duty foundation and concealer (though do check out our list of preferred brands for blemish-prone skin) but we can’t stress the importance of not scrubbing your skin; they should only be used to assist lifting of the cleanser after its been thoroughly massaged onto wet skin with fingers. Please watch the video of How To Use Flawless Cleanser here.
Is it fragrance-free? Yes, 100%.
Has it been tested on animals? No. Never.
Is it vegan? Yes.
Is it gluten-free? Yes
Is it suitable for acne-prone skin? Yes. Absolutely.
Is it suitable for men? 100% Yes. Skin is skin.
Is it suitable for teens? Totally.
Is it safe in pregnancy? Yes.
Does it contain SLS? No.
Does it contain Parabens? No.
Does it contain Phtalates? No.
Shopping with Dr Sam’s
Where do you ship to? We ship to any valid address worldwide! Shipping rates and options are displayed at checkout.
Will I be liable for duties and taxes when my order arrives? European Union orders will not incur any tax or duty charges upon delivery. For non-EU customers, tax and duty are not included in the purchase price and may or may not be charged depending on your local customs regulations. Please visit your local post or customs site for accurate information. These are entirely the responsibility of the customer and we are not responsible for delays or issues in your shipment clearing customs.
How long until my order ships out? We aim to dispatch all orders within 48 hours. We will notify you via email if there’s any unexpected issue that might affect this.
What forms of payment do you accept? We currently accept Visa, MasterCard, American Express (online only), and PayPal (online only).
Can I return my item?
Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a return. To be eligible for a return, your item must be unopened, unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase. Orders shipped to outside of the EU are not eligible for return. Please notify us on your intent to return your product. We can be reached by email at email@example.com. Please include your order number and reason for return and our customer service team will be in touch. We strongly recommend sending your purchase back to us using a tracked and insured service. We are not responsible for delayed, damaged or lost packages. Please pack your return securely.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. We require up to 5 business days from receiving the returned merchandise to process the refund. Financial institutions may require additional days before the funds are returned to the account.
Can I exchange my item? We only replace items if they are defective or damaged. If you are having issues, send us an email at firstname.lastname@example.org.
When is the next product launching? Soon! Keep your eyes peeled.
I have a question that’s not answered here? Email us at email@example.com and we’ll do our best to answer it!